Cancellation and Refund Policy

1. Cancellation Policy

Orders can be cancelled within 24 hours of purchase, provided the service has not been delivered. To cancel an order, please contact our customer support team.

2. Refund Policy

Refunds are processed within 5-7 business days of approval. The refund amount will be credited back to the original payment method used for the purchase.

3. Eligibility for Refunds

You may be eligible for a refund in the following cases:

• Services not received within the specified timeframe
• Services significantly different from what was described
• Technical issues preventing the use of the purchased product

4. Non-refundable Items

Certain items are non-refundable, including but not limited to:

• Digital products that have been accessed and downloaded
• Services that have been fully delivered
• Customized or personalized products

5. Refund Process

To request a refund, please contact our customer support team with your order details and reason for the refund. We will review your request and respond within 2-3 business days.

6. Razorpay Refunds

For payments made through Razorpay, refunds will be processed back to the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

7. Contact Information

For any questions about our Cancellation and Refund Policy, please contact us at:
Email: support@eliteclashstore.com
Phone: +91 7710946777